One inbox for every channel
Superchat unified our Telegram, WhatsApp, and website live chat in a single dashboard. Our team finally stopped jumping between apps and we reply faster than ever.
Linda Wolf
Customer Experience Lead, parfumeddream
No more stress in customer service.
With AI agents made for e-commerce, clinics and more.
Our AI agents cut your support workload by up to 60% by automatically answering customer questions across WhatsApp, Telegram, and live chat — powered by RAG that pulls accurate answers straight from your own knowledge base, product catalog, and FAQs. The agents plug seamlessly into your existing channels and tech stack, delivering instant, on-brand replies 24/7 — without switching tools or losing context.
Your way to
60% automation
all your support channels
Superchat is a chatbot platform integrated with Telegram, WhatsApp, and Live Chat — via an embedded widget or standalone page. Its AI Agent learns from text, HTML, files, website URLs, and Q&A to deliver accurate, contextual replies 24/7. All leads from every channel are stored in one centralized system with export and import for flexible follow-up. Monitor conversations on a realtime dashboard and let human agents take over instantly when customers need personalized support.
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Step 1 · Connect channels
Bring Telegram, WhatsApp, and Live Chat into one workspace
Plug Superchat into your favorite channels in minutes. Connect Telegram and WhatsApp, embed the Live Chat widget on your website, or share the standalone live chat page — every conversation lands in a single inbox.
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Step 2 · Train your AI agent
Feed Superchat the context it needs to answer accurately
Upload your knowledge from any source — raw text, HTML, files, website URLs, or curated Q&A pairs. Superchat’s AI agent uses this context to deliver responses that actually match your business.
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Step 3 · Automate 24/7
Let the AI handle customer inquiries around the clock
Superchat answers customer questions automatically, day and night. Your team stops drowning in repetitive tickets and only steps in when a real conversation needs a human touch.
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Step 4 · Centralize & take over
Manage every lead and jump in from the realtime dashboard
All leads from every channel live in one centralized system, ready to export or import whenever you need. Monitor conversations in realtime and let human agents take over chats instantly for a more personal touch.
Success stories
of our customers
Success story forOmnichannel ChatbotLead Management
Scaling 24/7 customer service across Telegram, WhatsApp, and Live Chat with Superchat
By connecting Telegram, WhatsApp, and an embedded Live Chat widget to a single Superchat workspace, the team trained the AI agent on their own website, files, and Q&A to answer customers around the clock — while every lead flows into one centralized inbox and human agents can take over instantly from the realtime dashboard.
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Channels unified (Telegram, WhatsApp, Live Chat)
24/7
AI agent availability
70%
Inquiries auto-resolved
The AI agent that actually knows our business
Feeding the Superchat AI with our website, FAQs, and internal docs was straightforward. It now answers customer questions with the same accuracy as our senior support reps.
Remo D'Andreamatteo
CIO, Fuxtech GmbH
24/7 support without growing the team
Superchat's AI handles roughly 70% of our inquiries around the clock. Our human agents only step in for the complex cases, and customers never wait overnight for a reply.
Britta Steinberg
Head of Customer Care, babyartikle.de
Lead management finally makes sense
Every lead from WhatsApp, Telegram, and our live chat lands in one place. Exporting and importing contacts is effortless, so our sales team can follow up without missing a beat.
Mehmet
Head of Sales, motoyn GmbH
Seamless handover from AI to human
When a chat needs a personal touch, our team takes over instantly without losing context. The transition is so smooth that customers often do not even notice.
Hendrik K.
Online Marketing Manager, travellite
Realtime visibility over every conversation
The realtime dashboard gives us full visibility into every chat across channels. We can spot bottlenecks immediately and jump in before a customer gets frustrated.
Tim L.
Head of Customer Service, Unityprint
Setup that took hours, not weeks
We connected WhatsApp, Telegram, and the embedded live chat widget in a single afternoon. Training the AI on our own content was just as fast — Superchat removed every blocker.
Frederik Ernst
Head of Communications, Deubah GmbH & Co. KG
One inbox for every channel
Superchat unified our Telegram, WhatsApp, and website live chat in a single dashboard. Our team finally stopped jumping between apps and we reply faster than ever.
Linda Wolf
Customer Experience Lead, parfumeddream
The AI agent that actually knows our business
Feeding the Superchat AI with our website, FAQs, and internal docs was straightforward. It now answers customer questions with the same accuracy as our senior support reps.
Remo D'Andreamatteo
CIO, Fuxtech GmbH
24/7 support without growing the team
Superchat's AI handles roughly 70% of our inquiries around the clock. Our human agents only step in for the complex cases, and customers never wait overnight for a reply.
Britta Steinberg
Head of Customer Care, babyartikle.de
Lead management finally makes sense
Every lead from WhatsApp, Telegram, and our live chat lands in one place. Exporting and importing contacts is effortless, so our sales team can follow up without missing a beat.
Mehmet
Head of Sales, motoyn GmbH
Seamless handover from AI to human
When a chat needs a personal touch, our team takes over instantly without losing context. The transition is so smooth that customers often do not even notice.
Hendrik K.
Online Marketing Manager, travellite
Realtime visibility over every conversation
The realtime dashboard gives us full visibility into every chat across channels. We can spot bottlenecks immediately and jump in before a customer gets frustrated.
Tim L.
Head of Customer Service, Unityprint
Setup that took hours, not weeks
We connected WhatsApp, Telegram, and the embedded live chat widget in a single afternoon. Training the AI on our own content was just as fast — Superchat removed every blocker.
Frederik Ernst
Head of Communications, Deubah GmbH & Co. KG
Our solution
One platform for all your customer conversations
Superchat unifies Telegram, WhatsApp, and Live Chat into a single chatbot platform. Train the AI Agent with your own text, files, website URLs, and Q&A so it answers customer inquiries accurately, 24/7. Every lead from every channel is centralized for easy follow-up, with import and export support, a realtime dashboard, and instant human handoff whenever a personal touch is needed.
How does Superchat work?
Get your AI agent live in just a few steps
Superchat connects your AI agent to Telegram, WhatsApp, and Live Chat, answers customer inquiries 24/7, and centralizes every lead and conversation so your team can follow up and take over whenever needed.
Step 1
Sign up
Create your Superchat account in seconds to get started with our AI-powered customer service platform.
Step 2
Create or join an organization
Set up a new organization for your team, or accept an invitation from an admin to join an existing workspace.
Step 3
Create a knowledge base
Provide contextual information from text, HTML, files, website URLs, and Q&A so your AI can deliver relevant, accurate responses.
Step 4
Create an AI Agent
Build your AI Agent and connect it to the knowledge base you just created so it can answer customer inquiries 24/7.
Step 5
Connect a channel
Add a channel like Telegram, WhatsApp, or Live Chat (embedded widget or standalone page) and link it to your AI agent.
Done
You are live
All leads are centralized for easy follow-up, conversations across channels are monitored in a realtime dashboard, and human agents can take over instantly when needed.
FAQs
Frequently asked questions, answered directly.